This Privacy Policy ("Policy") explains how Vimo Serenity Limited ("Serenity", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you access or use our website (https://www.serenity.ng), mobile applications, or other related services (collectively, "Services"). By using our Services, you consent to the collection and processing of your personal data in accordance with this Policy.

1. General Information

Serenity is committed to safeguarding your privacy while providing high-quality home care services, including cleaning, laundry, ironing, and home repairs/maintenance. This Policy applies to all users ("you" or "User") who interact with our Services. We encourage you to review this Policy periodically to understand how your information is handled.

2. Information We Collect

2.1 Personal Data You Provide

When you interact with our Services, we may collect personal information that you voluntarily provide, including:

• Contact Information: Your name, email address, phone number, and postal address.
• Account/Registration Details: Username, password, and other data provided during account creation.
• Payment Information: Billing address, credit/debit card details, or bank account information (collected via secure channels).
• Service-Related Information: Specific details needed to deliver our home care services (e.g., location details, service preferences).

2.2 Automatically Collected Data

We also automatically collect information through your use of our Services, such as:

• Online Identifiers: IP address, device identifiers, browser type, and operating system.
• Usage Data: Details of your interactions with our website and mobile app (pages visited, time spent, clicks, etc.).
• Cookies and Similar Technologies: We use cookies, pixel tags, and other tracking technologies to enhance your experience, analyze trends, and administer our Services. For further details on cookies and how to manage them, please refer to our Cookie Policy.

2.3 Location Information

Where applicable, with your consent, we may collect precise or general location data from your device to provide location-based services.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and Enhancing Services: To process your bookings, manage subscriptions, and ensure efficient delivery of our home care services.
• Communication: To send you service-related notifications, account updates, and marketing communications (only with your explicit consent for marketing).
• Personalization: To customize your experience on our website and mobile application.
• Analytics and Research: To analyze usage patterns and improve our Services.
• Security and Fraud Prevention: To protect our systems, investigate suspicious activities, and comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and other similar tracking technologies to:

• Facilitate navigation and enhance user experience.
• Collect aggregated data on user behavior for analytics and performance improvement.
• Serve personalized content and advertisements (only after obtaining your explicit consent).

You may manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality of our Services.

5. Sharing and Disclosure of Your Personal Data

Serenity may share your information with:

• Service Providers: Trusted third-party vendors who assist in delivering our Services (e.g., payment processors, analytics providers), under strict contractual obligations.
• Legal and Regulatory Authorities: In compliance with applicable laws, court orders, or to protect the rights, property, or safety of our Users or others.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

6. Data Storage and Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

Your data is stored for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. In the event of a data breach, we will notify affected Users in accordance with applicable regulations.

7. Your Rights and Choices

Under Nigerian data protection laws, you have the following rights regarding your personal data:

• Access and Correction: You may request a copy of your personal data or ask us to correct inaccuracies.
• Deletion: You may request the deletion of your personal data, subject to legal and contractual restrictions.
• Objection and Restriction: You have the right to object to or restrict our processing of your data.
• Data Portability: You may request that your data be provided in a structured, commonly used format.
• Withdrawal of Consent: You may withdraw your consent for data processing at any time (this will not affect the lawfulness of processing prior to withdrawal).

To exercise any of these rights, please contact us at info@serenity.ng.

8. Changes to This Privacy Policy

We may update this Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our Services after such changes signifies your acceptance of the revised Policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.